Find answers to common questions about CycleHub
Click "Create Your Club" on the homepage, then follow the 3-step onboarding process: (1) Enter club information, (2) Create your admin account, and (3) Customize branding. Your club will be live immediately with a subdomain like yourclub.cyclehub.app.
Yes! Clubs with up to 1,000 members are completely free with full access to all features. No credit card required to start. As you grow beyond 1,000 members, affordable paid plans are available.
Absolutely. Create your club for free and explore all features. There's no trial period because the free plan has no expiration. You only need to upgrade if you exceed 1,000 members.
Members can discover your club on the main CycleHub discovery page or visit your club's direct URL. They can join for free using email/password or by connecting their Strava account.
CycleHub supports GPX files, which can be exported from Strava, Komoot, RideWithGPS, Garmin, and most GPS cycling computers.
When users connect their Strava account, we analyze their segment efforts on routes to recommend appropriate difficulty levels. This helps match riders with rides that suit their fitness level.
Yes! Members can suggest rides if their membership tier allows it. Admins review and approve member-suggested rides before they're published.
When maximum participants is reached, additional signups are added to a waitlist. If someone cancels, waitlisted members are automatically notified.
Yes. When creating a route, you can toggle whether it's publicly visible or members-only.
Club subscriptions are paid by club admins and determine member limits and features. Member subscriptions are optional tiers within your club (like Free, Silver, Gold) that you define with custom benefits.
As an admin, go to Club Settings → Membership Tiers. Create tiers with custom pricing and benefits like ride access, shop discounts, and priority RSVP.
Yes! Member subscription revenue goes directly to your club via Stripe Connect, minus standard Stripe processing fees (~2.9% + 30¢).
Absolutely. You can have a "Free" tier alongside paid tiers, allowing everyone to join while offering premium benefits to paying members.
Members can still join and access the club. However, admins will be prompted to upgrade before creating new routes or products. We never block member access.
Go to Manage → Products and add items with photos, descriptions, pricing, and inventory. Members can purchase directly through your club's shop page.
All major credit cards, debit cards, and digital wallets via Stripe.
When you configure membership tiers, you can set a shop discount percentage. Members at that tier automatically receive the discount at checkout.
Orders appear in your admin dashboard with customer details and shipping information. You handle fulfillment directly and can update order status as you ship items.
Yes. Add variants like sizes (S, M, L, XL) or colors when creating products.
Members connect their Strava account via OAuth. We fetch their segment efforts to provide intelligent level matching for rides. We never post to Strava without permission.
We access athlete profile information and segment effort data for routes in your club. All data is cached and refreshed periodically.
Yes. Go to Account Settings → Profile and click "Disconnect Strava". This will remove your performance data.
To accept payments (member subscriptions or shop), you'll need to connect a Stripe account. For free clubs with no shop, Stripe is optional.
Club subscriptions are billed monthly or annually depending on your choice. You're only charged if you upgrade from the free plan.
Yes, anytime. Cancellation takes effect at the end of your current billing period. Your club will downgrade to the free plan.
All your club data remains intact. If you downgrade to free and exceed 1,000 members, you can't create new routes/products until you upgrade again.
We don't provide refunds for partial billing periods, but you can cancel anytime to prevent future charges.
Yes! Annual plans save 20% compared to monthly billing.
Yes! Contact sales@cyclehub.app with proof of non-profit status for special pricing.
Yes. We use industry-standard encryption (TLS/HTTPS), secure password hashing, and follow GDPR/CCPA compliance standards.
Yes. Go to Account Settings → Privacy & Security to request a data export in JSON format.
Personal data is permanently deleted within 30 days. Some data may be retained for legal/accounting purposes as outlined in our Privacy Policy.
Yes! Professional and Enterprise plans include custom domain support. Contact us for setup assistance.
Yes! CycleHub works offline and can be installed on mobile devices for an app-like experience.
Our support team is here to help you succeed
Average response time: 24 hours • Available Mon-Fri 9am-5pm PT